What BPO recruiters scan
Write voice or non-voice, inbound or outbound, and the process (banking, telecom, e-commerce, healthcare) if true. Add English plus any other language you can work in. Mention night shift only if you can do it. Put AHT, CSAT, or quality scores only if you have them — do not invent SLA numbers.
Keep a simple resume layout. Freshers should use internships, computer skills, and a short summary on a fresher template. Build it in the resume maker so Naukri can read the job title.